Hi Experts,
We recently upgraded from BI 4.0 SP7 to BI 4.1 SP4 Patch4 and noticing an issue.
We have 4 nodes (full stack) in cluster on windows 2008 R2 VM's
Web Server Tomcat on primary node
All 4 Node have 8 CPU and 32 GB RAM.
APS is distributed
2 WebIPS on Each Node
On each Host WIReportServer.exe crashes randomly 5 to 6 times in a day with below error in event viewer:
Faulting application name: WIReportServer.exe, version: 14.1.4.1484, time stamp: 0x544ae613
Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e669a2
Exception code: 0xc0000005
Fault offset: 0x000000000000ac3d
Faulting process id: 0x46e8
Faulting application start time: 0x01d09264b0b31abe
Faulting application path: E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\WIReportServer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 2e79b04c-fef7-11e4-af6f-0050568037e9
Information in Event Viewer:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: WIReportServer.exe
P2: 14.1.4.1484
P3: 544ae613
P4: KERNELBASE.dll
P5: 6.1.7600.17206
P6: 50e669a2
P7: c0000005
P8: 000000000000ac3d
P9:
P10:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_WIReportServer.e_fbdf3837cf47b68c768594f865e9849dd805e1f_31888a5e
Analysis symbol:
Rechecking for solution: 0
Report Id: 2e79b04c-fef7-11e4-af6f-0050568037e9