Hi ,
I have installed SAP BI 4.0 sp6 on windows 2008 R2 server .The installation went fine and we were able to log in in CMC and launchpad. But we got to know that the server has IE10 after installation , so we downgraded the IE 9.
after downgrading the IE we are not able get the CMC and Infoview page and below is the error we are getting.Though we are able to log in the BO server through the client tools.
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
com.businessobjects.servletbridge.customconfig.Config.<init>(Config.java:37)
com.businessobjects.servletbridge.customconfig.ConfigReader.getConfig(ConfigReader.java:274)
com.businessobjects.pinger.TimeoutManagerFilter.getSessionState(TimeoutManagerFilter.java:201)
com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:82)
note The full stack trace of the root cause is available in the Apache Tomcat/6.0.35 logs.
As far as i feel It might be some war files are corrupted during the downgrade and we need to run the WDEPLOY now .
Please let me know if there is some other solution to it.
Thanks ,
Charu