I apologize in advance for the somewhat sketchy details - I'm writing this from a very poor memory as I'm writing this from home!
We're on XI 3.1 SP4 - last week we put in an updated version of a universe as supplied by the vendor, using import wizard. Today a number of users reported being unable to open Deski reports in InfoView where they receive the above error when attempting to do so (Cannot open document. - Error during import. (DX0005) (Error: INF)) - users are able to open Webi documents without receiving any such errors.
Importing the universe, access restrictions didn't carry across but have been rebuilt and surely doesn't explain this error.
I've seen the below post:
http://www.forumtopics.com/busobj/viewtopic.php?p=706570&sid=ba1e279000e72ef943a94eba168fc5b4
but am reluctant to make any changes as there have been no changes made to any security or privileges as far as I know. Does anyone have any idea of what might have happened to explain this - you'd imagine it's related to importing the updated universe and security as administrator is able to open both type of documents fine.
Once again, from memory, the old universe was copied to a backup folder using universe designer before the new universe was imported using import wizard. The new universe was then imported into universe designer, saved under the same name as the "old" universe and exported back.
I haven't found much in the way of log files that would seem to be of use. The below shows one entry which doesn't tell me anything other than the document fails to open...
"
2013/06/13 05:26:04.856|>>|E| | 4372|6880| |||||||||||||||Document not yet opentd - open it
.\krepfilemgr.cpp:466:long __thiscall RepFileManager::DownloadWithAttributes(class BOString &,bool,bool,class BODirectory *,class BOString &,class DocAttrInternal *&): TraceLog message 20
2013/06/13 05:26:04.856|>>|E| | 4372|6880| |||||||||||||||RepFileManager::Download : GetCmdStatus fails
.\kbolapp.cpp:1347:long __thiscall BOLApp::InternalOpenDocument(const char *,bool,struct _BOOpenDocStructure &): TraceLog message 21
2013/06/13 05:26:04.856|>>|E| | 4372|6880| |||||||||||||||m_repFileMgr.Download failed"
Any help and suggestions are much appreciated.
/Magnus