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Scheduled instances fail, unable to connect to sap BW incomplete logon data

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Hi,

 

our environment

     BO Enterprise 4.4.5

     BO Explorer 4.4.5

     Suse linux 11

    

     BW 7.31

 

SSO between EP portal and BO is working ok

 

 

Problem:

     After schedule webi instances it fail with the message unable to connect to sap BW, incomplete logon data.

 

Options:

     We consult note 1798197 - Schedules fails with error "Database error: Unable to connect to SAP BW server Incomplete logon data.. (IES 10901)"

               We implemented SNC  between BO and BW, after that the error change to "Database error: Unable to connect SAP BW server,  logon ticket SSO expired

 

but the problem still happens randomly...

 

We have a customer message with SAP.

 

¿ what else could we do ?


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