Hello Experts,
Question: Can we use Calculation context in universe(.unv) the way we use in Webi report, please read following detail to understand the requirement and current issue.
Data source: Bex query (BW 7.3 on HANA)
Reporting: Web intelligence 4.1 Sp5
Requirement: We have developed reports for call center in which they have requirement to show call which has Max time to answer (i.e. max wait time in queue to get answered) and then they also want to know Time of Max time to answer (when that call started).
Current Available solution: We manage to calculate Max time to answer with in bex query using Exception aggregation but we are not able to calculate Time of Max time to answer at bex which is why we are calculating the same in Webi report using calculation context. Following is the formula used in webi to get the value.
rpt_Time of Max Time To Ans =Min(Left([Actual Start Time];5) Where (If([Maximum Time To Answer]>0; [Maximum Time To Answer] = ([Maximum Time To Answer] In ([Inbound_Daily_MI_Q1].[Calendar day]))))) In ([Inbound_Daily_MI_Q1].[Calendar day])
Issue: Although we manage to calculate Time of Max time to answer at webi report due to high volume of data report is taking too long to refresh or sometime even don’t return the result.
Due to Bex limitation we cannot calculate Time of Max time to answer, I am thinking to use bex query to develop Universe (.unv) and use similar calculation as webi so that i can push the calculation in back end and utilize the power of HANA. But I am not able to replicate the same calculation in Universe.
Please help me to know if there is way to replicate above calculation in universe.
Let me know if you need any additional information.
Thanks in Advance.