We have installed a new server BO Edge 4.1 SP5 on a Linux redhat 6 64-bit with an oracle 11GR2 and when we try to view a report create with Crystal report 2013 designer client in the CMC/BI portal we have this error message.
The viewer could not process an event. An error occurred while creating a subprocess in the processing server. [RCIRAS0603]
---- Error code:0 [CRWEB00000119]
2014-11-26 10:40:22
- com.businessobjects.report.web.shared.WebReportingException: The viewer could not process an event. An error occurred while creating a subprocess in the processing server. [RCIRAS0603] ---- Error code:0 [CRWEB00000119]
at com.businessobjects.report.web.shared.WebReportingException.throwWebReportingException(WebReportingException.java:71)
at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1470)
at com.businessobjects.report.web.WorkflowController.doEventProcessing(WorkflowController.java:372)
at com.businessobjects.report.web.WorkflowController.doLifecycle(WorkflowController.java:274)
at com.businessobjects.report.web.WorkflowController.doAsyncLifecycle(WorkflowController.java:107)
at com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater._processHttpRequest(CrystalReportViewerUpdater.java:61)
at com.crystaldecisions.report.web.ServerControl.processHttpRequest(ServerControl.java:345)
at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doUpdate(CrystalReportViewerServlet.java:206)
at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(CrystalReportViewerServlet.java:194)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
at com.businessobjects.bip.core.web.filter.BrowserRenderingModeFilter.doFilter(BrowserRenderingModeFilter.java:32)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:168)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:763)
Caused by: com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: An error occurred while creating a subprocess in the processing server.---- Error code:-2147217395 [RCIRAS0603] Error code name:serverProgrammingError
at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:120)
at com.crystaldecisions.sdk.occa.managedreports.ps.internal.SendRequestHelper.sendRequest(SendRequestHelper.java:141)
at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.sendRequest(CacheReportSource.java:1796)
at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.getPage(CacheReportSource.java:1283)
at com.businessobjects.report.web.event.PageListener.renderContentLocally(PageListener.java:377)
at com.businessobjects.report.web.event.PageListener.getPage(PageListener.java:178)
at com.businessobjects.report.web.event.PageListener.updatePage(PageListener.java:120)
at com.businessobjects.report.web.event.UpdatePageEvent.processListener(UpdatePageEvent.java:47)
at com.businessobjects.report.web.event.ViewerBroadcaster.broadCastEvent(ViewerBroadcaster.java:136)
at com.businessobjects.report.web.event.ViewerBroadcaster.broadcast(ViewerBroadcaster.java:110)
at com.businessobjects.report.web.event.EventQueue.processEvents(EventQueue.java:53)
at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1457)
... 53 more