Hi All,
We are facing the issue below for the WEBI report in BI4.1SP04.
We have scheduled this report and it has taken almost 4 hours(Start Time: 3/24/2015 6:27 PM - End Time: 3/24/2015 10:26 PM) and gradually it failed with the error below.
Error:
An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)
Instance is based on a single source universe. Its a large report and it takes around 2 hours to fetch the data if view this report. (Dont get any error while viewing this report.)
Until 11th March, the schedule of this report was working fine, however it stopped working after 18th March.
We have increased the Xmx to 8gb on APS.
Webi Processing Server settings:
Memory Lower Threshold (MB): 3500
Memory Upper Threshold (MB): 4500
Memory Maximum Threshold (MB): 6000
As this is a generic error message, we tried to capture the AJS logs as well, however did not find any useful information.
Error from the AJS logs:
1292|0|4|4|CMC.WebApp|Hostname:11132:32720.198249:1|CMS.runJobs|localhost:18808:28320.59648177:1|.run|hostname:10388:38.10:1|CtQxhJhQfUcLv2rYn0yjHsY30667|||||||||com.businessobjects.sdk.core.server.internal.storage.InMemoryPersistStrategy||InMemoryPersistStrategy(com.businessobjects.sdk.core.server.internal.storage.RegisteredTokenPersistStrategy@730694a8,com.businessobjects.sdk.core.server.internal.storage.StorageContext@3509dc97,10,WID_)
|4FADEAABDFB84828893AA782964FF0972473|2015 03 24 13:16:17.405|+0530|Information| |>=| | |jobserver_hostname.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|10388| 38|ORBacus:ThreadPerRequest:Dispatcher|}|1292|0|4|4|CMC.WebApp|Hostname:11132:32720.198249:1|CMS.runJobs|localhost:18808:28320.59648177:1|.run|hostname:10388:38.10:1|CtQxhJhQfUcLv2rYn0yjHsY30667|||||||||||com.businessobjects.js.child.webi.scheduling.Scheduling.run(): 03:30:27.971 Vars=(session="Username")
|4FADEAABDFB84828893AA782964FF0972474|2015 03 24 13:16:17.405|+0530|Information| |>>| | |jobserver_Hostname.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|10388| 38|ORBacus:ThreadPerRequest:Dispatcher| |1292|1|4|3|CMC.WebApp|Hostname:11132:32720.198249:1|CMS.runJobs|localhost:18808:28320.59648177:1|.run|Hostname:10388:38.10:1|CtQxhJhQfUcLv2rYn0yjHsY30667|||||||||||An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)
com.businessobjects.sdk.core.server.CommunicationException$UnexpectedServerException: An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)
at com.businessobjects.sdk.core.exception.ExceptionBuilder.make(ExceptionBuilder.java:152)
at com.businessobjects.sdk.core.exception.ExceptionBuilder.make(ExceptionBuilder.java:109)
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.afterProcessing(CommonRequestHandler.java:127)
at com.businessobjects.sdk.core.server.internal.AbstractServer.processIt(AbstractServer.java:178)
at com.businessobjects.sdk.core.server.internal.AbstractServer.process(AbstractServer.java:133)
at com.businessobjects.sdk.core.server.internal.InstanceServer.process(InstanceServer.java:94)
at com.sap.sl.sdk.services.util.ServerRequestProcessor.processServerRequest(ServerRequestProcessor.java:49)
at com.sap.sl.sdk.dataprovider.service.DataProviderServiceImpl.processDataProviderCommand(DataProviderServiceImpl.java:617)
at com.sap.sl.sdk.dataprovider.service.DataProviderServiceImpl.processDataProviderCommand(DataProviderServiceImpl.java:629)
at com.sap.sl.sdk.dataprovider.service.DataProviderServiceImpl.run(DataProviderServiceImpl.java:306)
at com.sap.sl.sdk.workspace.service.WorkspaceServiceImpl.run(WorkspaceServiceImpl.java:333)
at com.businessobjects.js.child.webi.CommonBase.refreshAndFillPrompts(CommonBase.java:532)
at com.businessobjects.js.child.webi.scheduling.Scheduling.run(Scheduling.java:82)
at com.businessobjects.js.child.webi.PublishingSubsystem.run(PublishingSubsystem.java:68)
at com.businessobjects.js.child.IJobImpl.run(IJobImpl.java:128)
at com.crystaldecisions.enterprise.ocaframework.idl.OSCA.OSCAip.IJobPOA._OB_op_run(IJobPOA.java:130)
at com.crystaldecisions.enterprise.ocaframework.idl.OSCA.OSCAip.IJobPOA._invoke(IJobPOA.java:91)
at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.ServantDispatcher.dispatch(ServantDispatcher.java:234)
at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._do_OB_dispatch(POA_impl.java:1980)
at com.crystaldecisions.thirdparty.com.ooc.OBPortableServer.POA_impl._OB_dispatch(POA_impl.java:1916)
at com.crystaldecisions.thirdparty.com.ooc.OB.DispatchRequest_impl.invoke(DispatchRequest_impl.java:122)
at com.crystaldecisions.thirdparty.com.ooc.OB.DispatchThreadPerRequest_impl$Dispatcher.run(DispatchStrategyFactory_impl.java:87)
Caused by: com.businessobjects.sdk.core.server.ServerException: An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.newServerException(CommonRequestHandler.java:260)
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.createAllServerExceptions(CommonRequestHandler.java:238)
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.afterProcessing(CommonRequestHandler.java:121)
... 19 more
Caused by: com.businessobjects.sdk.core.server.ServerException: BOException caught:RESULT=80047242;WHAT=ExecuteQuery/RefreshBatch failed
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.newServerException(CommonRequestHandler.java:260)
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.createAllServerExceptions(CommonRequestHandler.java:236)
... 20 more
|4FADEAABDFB84828893AA782964FF0972475|2015 03 24 13:16:17.407|+0530|Information| |==| | |jobserver_Hostname.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|10388| 38|ORBacus:ThreadPerRequest:Dispatcher| |1292|1|4|3|CMC.WebApp|Hostname:11132:32720.198249:1|CMS.runJobs|localhost:18808:28320.59648177:1|.run|Hostname:10388:38.10:1|CtQxhJhQfUcLv2rYn0yjHsY30667|||||||||com.businessobjects.js.child.StatusInfo||setStatusInfo(): start...
|4FADEAABDFB84828893AA782964FF0972476|2015 03 24 13:16:17.407|+0530|Information| |==| | |jobserver_Hostname.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|10388| 38|ORBacus:ThreadPerRequest:Dispatcher| |1292|1|4|3|CMC.WebApp|Hostname:11132:32720.198249:1|CMS.runJobs|localhost:18808:28320.59648177:1|.run|Hostname:10388:38.10:1|CtQxhJhQfUcLv2rYn0yjHsY30667|||||||||com.businessobjects.js.child.StatusInfo||setStatusInfo(): SI_RESOURCE_ID = [33500]
|4FADEAABDFB84828893AA782964FF0972477|2015 03 24 13:16:17.407|+0530|Information| |==| | |jobserver_Hostname.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|10388| 38|ORBacus:ThreadPerRequest:Dispatcher| |1292|1|4|3|CMC.WebApp|Hostname:11132:32720.198249:1|CMS.runJobs|localhost:18808:28320.59648177:1|.run|Hostname:10388:38.10:1|CtQxhJhQfUcLv2rYn0yjHsY30667|||||||||com.businessobjects.js.child.StatusInfo||setStatusInfo(): SI_SUBST_STRINGS.[1]=[An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)]
|4FADEAABDFB84828893AA782964FF0972478|2015 03 24 13:16:17.408|+0530|Information| |==| | |jobserver_Hostname.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|10388| 38|ORBacus:ThreadPerRequest:Dispatcher| |1292|1|4|3|CMC.WebApp|Hostname:11132:32720.198249:1|CMS.runJobs|localhost:18808:28320.59648177:1|.run|Hostname:10388:38.10:1|CtQxhJhQfUcLv2rYn0yjHsY30667|||||||||com.businessobjects.js.child.StatusInfo||setStatusInfo(): end...
|4FADEAABDFB84828893AA782964FF0972479|2015 03 24 13:16:17.408|+0530|Information| |==| | |jobserver_Hostname.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0|10388| 38|ORBacus:ThreadPerRequest:Dispatcher| |1292|1|4|3|CMC.WebApp|Hostname:11132:32720.198249:1|CMS.runJobs|localhost:18808:28320.59648177:1|.run|Hostname:10388:38.10:1|CtQxhJhQfUcLv2rYn0yjHsY30667|||||||||||closing master document
Appreciate your help.
~Swapnil