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BI Launch Pad login page is taking too much time to show up

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Hi Experts,

 

We are on BO4.1 SP5 windows with 2 servers clustered. we have Tomcat on both servers and using a network load balancer for load balancing.

 

The BI Launchpad is taking very long to show the login page during the peak hours (more than 200 sessions on each tomcat). and today the page never opened and we are forced to restart the tomcat on both machines which impacted the business.

 

I have set the following parameters in the JAVA tab of TomcatConfigiration :

 

Initial Memory 4GB , Max memory 4 GB, Thread Stack Size 1024, MaxPermSize 512M, -XX:ParallelGCThreads=1024 (SAP recommendatation)

 

In the server.xml added maxThreads ="500" to the HTTP connector.

 

The session timeout is set to 15Mins.

 

There is no issue with the CMC application.

 

I raised a ticket with SAP and they said Tomcat is not supported by them and asked to go for consulting.

 

Please help me resolving this issue...

 

Regards,

Praveen


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