Testing a new computer running Windows 7 64 bit with our BI4.1 environment but having issues printing Crystal Reports - getting the Print to PDF (Export) displayed when clicking on the printer icon on the report header section. Exporting the report to a file using the Export this report button works as expected. With similar Windows XP and Win7 32 bit machines, with all the same browser versions there are no problems.
Details:
Server side: SAP BusinessObjects BI Platform 4.1 Support Pack 4 Version: 14.1.4.1327
Client side: Windows 7 64 bit with IE 11.0.9600.17691, Firefox 37.0.1. Google Chrome 42.0.2311.90 m (64-bit)
Printing of Crystal Reports works fine with IE and Firefox - they have the ActiveX installed and I realize Chrome does not support ActiveX. I have attempted to use both 32 bit and 64 bit versions of Chrome. If we right click on the web page/report and select Print (or Ctrl-P) we are presented with an option to output(print) to a physical printer but the page layout is the webpage not the report.
We have selected PDF one-click printing and ActiveX one-click printing under Preferences/Crystal Report options while using Web (no downloading required) for default view format. If we configure the default view format for Web Java and set the printing control to either PDF one-click or Active-X one-click then we receive an error - "This plug-in is not supported" when attempting to run a report.
So why can we run reports from the same BI 4.1 server on 32 bit WinXP and Win7 machines, print fine but not have an option to print on a Win7 64 bit? We assume the problem is the 64 bit OS but hoping someone has some additional information to assist us.