the Hi,
We recently updated our environment from BI 4.0 SP10 P1 to BI 4.1 SP5.
We have a SDK application using JAVA and WEB Logic 10.3 to get the reports from BO and show the results and users use to export that data in to PDF format for their business.
While doing the validation, users reported the issue for few attempts they are able to export the data to PDF format and then they are getting The Viewer could not process an event. Crystal Report Print Engine Error [] --- Error code:0 [CRWEB00000119]. And verified from CMC getting same error.
Error is occurring only with export to PDF, able to export to Excel, word, etc...
After few minutes of break / Processing server restart again the reports are working for few attempts.. We don't have any issues with BI 4.0 Environment.
Environment Details:
Windows Server 2008 SP1
SQL Server 2008 (CMS DB)
Oracle (Reporting DB)
Please help me to resolve this issue, due to this PROD update schedule is impacting.
Thanks,
Srinivas