We have been running BO XI 3.1 SP6 on Windows 2008 server using IIS/WACS smoothly for a couple of months. Now, users and administrator have issues with InfoView hanging (i.e. no folders/objects showing on InfoView when login; cannot create a new report as list of Universes don't materialize). When we look at the connection server, we see that it has restarted itself.
The only difference has been some customized .ASP pages deployed that host a port that provides acces to Xcelsius dashboards. Some errors in Windows/IIS/BO logs are below. I couldn't find a SAP note that detailed the reasons why the connection server would restart and was wondering if anybody knows if there is a link between the below errors and this connection issue or if there is a guide for all connection server restart causes. Thanks.
Log Name: System
Source: Microsoft-Windows-WAS
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: ABC
Description:
A process serving application pool 'Classic .NET AppPool' suffered a fatal communication error with the Windows Process Activation Service. The process id was '12112'. The data field contains the error number.
IIS 7.5 Detailed Error:
HTTP Error 401.1 - Unauthorized
You do not have permission to view this directory or page using the credentials you supplied.
Server and the Auditing database server.
.\auditsubsystem_impl.cpp:2658: TraceLog message 12
2015/02/10 11:39:19.320|>>|A| | 7800|10112| |||||||||||||||assert failure: (.\auditsubsystem_impl.cpp:2658). (false : Next event id value should be greater than the current one, check the auditee packing events code).
BO Environment:
-Operating system of the BOE server: Windows 2008
- BOE environment clustered or standalone: Standalone
- What Web Application Server is in use (I.E. Tomcat/Others)? IIS/WACS 7.5
- Java version 7, Update 51 (build 1.7.0_51-b13)
-Database: Oracle 11g
Connection Server Details:
Operating System Windows .NET 6.1
CPU Type Pentium
CPUs 4
RAM (MB) 10,239.492
Disk Size (GB) 59.998
Used Disk Space (GB) 36.169
Version 12.6.0.1596 (2.5.0.25)