Hello,
We recently upgraded from XI 3.1 FP4.2 to FP7.1. Since then we have intermittently had issues where users log into Desktop Intelligence using the 3-tier cluster name and the list of "Available Universes" is blank. This affects all users, and it is only fixed by logging into Desktop Intelligence with the Administrator account, which somehow refreshes the connection.
"Use in Offline Mode" is NOT being ticked, when this occurs.
SAP Knowledge Base Article "1998841 - Cannot view Universes list when using Desktop 3-tiers mode for Administrator users", actually details the opposite problem to what we have. In our case its the non-adminstrators that cannot see the "Available Universes" list.
One thing we did do when upgrading the fix pack was to turn on auditing for Desktop Intelligence.
Any ideas on troubleshooting/resolving this issue would be appreciated.
Thanks
Stuart