We are unable to log on to CCM and Web portals (CMC & BI Launch Pad) after configuring SSL. We are getting ‘Transport error: Insufficient resources.’ error while logging on to SIA and ‘Could not reach CMS’ error while logging on to web portals. In the CCM we can see that the Tomcat and SIA are running and we did not observe any detailed valid log entries or event logs when the log on attempt fails. Please note that we are using BI 4.1 SP3 with Tomcat.
SIA & Web Portals are working as expected when we use self-signed certificate and without SSL.
Steps to Reproduce the Issue
- Created certificate request file and provided to our internal network security team for CA (Windows) sign
- Our internal Network security team provided us with the following:
- Root CA certificate
- Intermediate CA certificate
- Server certificate
- Convert the certificates to DER encoded certificates
- Created the passphrase text file
- Create keystore file
- Enable SSL in CCM and point to the following files:
- Certificate Folder
- Server Certificate File
- Trusted Certificate Files
- Private Key File
- Private Key Passphrase File
- Updated tomcat configurations (Java Options) with the right entries
- Updated server.xml file in the tomcat configuration folder
- Configured thick clients for SSL
- Restarted SIA & Tomcat
- Log on to SIA and test
- Go error message: Transport error: Insufficient resources.’
- Log on to CMC & BI Launch Pad and test
- Got error message ‘Could not reach
If anyone has worked on the same we would like to have immediate help.
