Hi Everyone,
We are using Business Object XI 3.1 and Crystal Report 2008.
We have a few reports which uses Java Beans Connectivity. They all run fine using Crystal Report 2008 Designer.
After I publish the reports to the server and schedule it to run from InfoView, the reports fail if it runs over 10 mins and returns error ( See below). If I rerun the report and it completes within 10 mins, it will be fine.
Error:
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Title: Test Report
Document Type: Microsoft Excel
Status Failed
External Destination: None
Owner: SLuo
Server Used: BOETEST.CrystalReportsJobServer
PID: 14496
Folder Path: Reporting
Remote Instance: No
Creation Time: 6/27/2014 10:21 AM
Expiry: 6/27/2024 10:21 AM
Start Time: 6/27/2014 10:22 AM
End Time: 6/27/2014 10:32 AM
Printer: None
Formats: Microsoft Excel
Parameters: 1/6/14; 1/6/14
Error Message: Error in File ~tmp38a08076f722e00.rpt: Failed to retrieve data from the database.
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I added -crpetrace 7 - trace to the command line params to view the details of the log, however not much luck in getting a meaningful message.
The log from Crystal Job Server:
2014/06/30 14:03:50.063|==| | | 3900|4308|
|||||||||||||||procReport.dll:
CRPE FAILED: GetLastPEErrorInfo(1) returns crpe error code [723] with
extended error string [Failed to retrieve data from the database.
Failed to retrieve data from the database.
Error in File ~tmpf3c80895162f60.rpt:
I have looked the configuration of Crystal Job Server, Reports Cache Server and Processing Server, nothing obvious that has limited the connection to 10 mins. I have extended the time in CRConfig.xml still no luck.
There are other reports on the server using direct db connection and run fine for 2 hours+.
Anyone has experienced this before and aware of any configuration that might cause the report to fail in 10 mins?
Many thanks,
Shan