Lost password for the administrator

Hi experts,

I'm on a client where they lost the password for the administrator on they PRD environment, and here are the steps that I took already,

Tried using the note 1719361 to set the password to blank, but after all the steps, when I try to login without password, I get the following error.

The property <undeterminable property name> of the object with ID 1373923 is not exclusive. Table= '{2}'. Column= '{3}'.

So is there any other option? Like can I turn a regular user into an administrator via console mode?

Any suggestions are appreciated.

Best

Leandro