Promotion Management Job Failure in 4.1

A user is given all the required access to promote objects from dev to q and all works well except when the user has a crystal report to promote

the PM throws the following error.  As an administrator it works fine.   Any idea why?

Resolution Status=Not Applicable, Dependency Status=Not Applicable, Commit Status=Commit attempted and failed., Promotion Status=Failure : com.businessobjects.sdk.biar.BIARException$SDKException: CE SDK Exception occurred : 'The authentication credentials do not permit the operation. (FWB 00061) ' (FWM 04002)

Thanks

Abdul