BI Launch Pad Home page error - Servlet Engine Exception: Index: 0, Size: 0

Hi,

I am encountering below error when I click on 'Home' button under BI launch Pad in BO BI 4.1 (Operating system - Linux, SP2) but able to log in successfully and can able to run the reports successfully. But the same when I tried with 'Administrator' account I am not seeing any issues and when I tries to login with User Account below error is throwing.

Please find the attachment.

I tried to restart the Tomcat but no luck.

Need your help in order to trouble shoot the issue.

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Servlet Engine Exception: Index: 0, Size: 0

URL: /BOE/portal/1405150358/PerformanceManagement/scripts/tools/err_page.jsp?cafWebSesInit=true&bttoken=MDAwRG5GSzldTDA8YVVVaGVgWjFIPE5aXz8ybEhUOzAEQ&bttoken=MDAwRG5GSzldTDA8YVVVaGVgWjFIPE5aXz8ybEhUOzAEQ&actId=3241&pvl=en_US&service=%2FInfoView%2Fcommon%2FappService.do&loc=en&objIds=0&appKind=InfoView&pref=pref%3DmaxOpageUt%253D200%253BmaxOpageC%253D10%253Btz%253DUS%252FPacific-New%253BmUnit%253Dinch%253BshowFilters%253Dtrue%253BsmtpFrom%253Dtrue%253BpromptForUnsavedData%253Dtrue%253B&homeDashboard=true

StackTrace:

java.lang.IndexOutOfBoundsException: Index: 0, Size: 0

at java.util.ArrayList.RangeCheck(ArrayList.java:547)

at java.util.ArrayList.get(ArrayList.java:322)

at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.get(InfoObjects.java:754)

at com.bo.aa.storefile.FileUtility.getApplicationBackgroundData(FileUtility.java:201)

at org.apache.jsp.jsp.dmdashboard_jsp._jspService(dmdashboard_jsp.java:890)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.eclipse.equinox.jsp.jasper.JspServlet.service(JspServlet.java:121)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)

at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)

at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)

at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:487)

at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:412)

at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:339)

at com.businessobjects.http.servlet.internal.servlet.RequestDispatcherAdaptor.forward(RequestDispatcherAdaptor.java:31)

at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1759)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1596)

at com.businessobjects.webutil.struts.CrystalUTF8InputActionServlet.process(CrystalUTF8InputActionServlet.java:21)

at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:492)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)

at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)

at com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)