Hi,
I scheduled a crystal report and I checked the Instance Manager and the Instance status was success(attached files). The destination is "Email".
But the users didn't receive the mail.
The trouble shooting which I have done is
1) I checked the servers and everything working fine.( status of servers - running/enabled)
2) I created a new schedule on the same report with different date parameters and included my mail along with the previous ones in destination. It was also success when I checked Instance Manager. But the user as well as I did not receive the report.
It was urgent and i could not find the solution. Please help me in solving this issue.
Thanks in advance.
Kranthi kumar.