Issue with running Crystal reports from BI launchpad

Hi,

I am facing an issue with the migrated Crystal Reports from BO XI 3.1 to BO 4.0. When I run a Crystal report from BI launch pad, it's throwing below error

“The viewer could not process any event. There is no server available, to process your request. Please try it later once again or ask your System administrator, if the problem persists. [RCIRAS0387] ---- Error code:0 [CRWEB00000119]”.

I am able to run the same report fine with SAP Crystal Repors 2011 client tool.

I tried changing the BI launchpad preferences and also some settings like use the first available server in CMC, but nothing worked.

Please let me know if anyone has come across this issue.

Thanks,

Leela