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Scheduled instances fail, unable to connect to sap BW incomplete logon data

Hi,

 

our environment

     BO Enterprise 4.4.5

     BO Explorer 4.4.5

     Suse linux 11

    

     BW 7.31

 

SSO between EP portal and BO is working ok

 

 

Problem:

     After schedule webi instances it fail with the message unable to connect to sap BW, incomplete logon data.

 

Options:

     We consult note 1798197 - Schedules fails with error "Database error: Unable to connect to SAP BW server Incomplete logon data.. (IES 10901)"

               We implemented SNC  between BO and BW, after that the error change to "Database error: Unable to connect SAP BW server,  logon ticket SSO expired

 

but the problem still happens randomly...

 

We have a customer message with SAP.

 

¿ what else could we do ?


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